Posts Tagged ‘Harassment’

Trigger warning: predatory behaviour, creepiness, sexual assault.

Yesterday, I read this account of creepy stalking behaviour retold by a woman whose husband had witnessed it first-hand and subsequently described the incident to her in detail. During the course of her husband’s recitation, the woman asked him what she refers to as The Question, capitalised because, once asked, he stopped seeing the creeper as simply being awkward and inappropriate and started seeing him as frightening and potentially dangerous. And as I was reading, something clicked in my head regarding an incident which, approximately sixteen years ago, left me deeply unsettled, and which continues to unsettle me in memory. It’s not a story I’ve ever told more than once or twice, partly because even now, at the age of 26, I find it as difficult to articulate as I did at age 10, but mostly because, up until yesterday, I didn’t know how to convey the the thing that most bothered me about it, because when it happened, I was too young to ask The Question, and until yesterday, I hadn’t known I could ask it retrospectively. But now I can, and so I’m going to put it all on record.

I don’t remember my precise age, though ten seems the best guess: certainly, I was no older than eleven, and I doubt I was younger than eight. The occasion was a child’s birthday party – not one of my close friends, but a family friend, a son or daughter of someone from my mother’s extended social circle. The setting was a restaurant: all the adults were at a big table in the front room having a roaring party of their own, while the kids were in another out the back, with music and balloons and a trestle table against the far wall where the presents and party bags were. I remember that the kids’ room lead directly outside in two directions – one past the kitchen, one past the toilets and storage room – and that there was no direct line of sight, or indeed point of access, between the adults’ room and ours: you had to pass through a third dining room, occupied by other patrons, to get between them. I remember, too, that I was pretty much on my own: I knew the other kids, but I wasn’t great friends with any of them, and so was standing alone when one of the waiters approached me.

To my child’s perception, he was a youthful-looking adult; in memory, I’d say he was in his twenties. He was blonde and not bad-looking, but something about his eyes bothered me, and when he spoke, he addressed me by name.

“Hello, Philippa,” he said. “That’s a pretty name.”

I felt uneasy. “How do you know my name?”

I have never forgotten, nor will ever forget, the type of smile that accompanied his response. It was a wrong smile, a shark smile, a greasy smile that flicked his mouth up at the left corner and which didn’t match the intensity of his eyes, which were pale blue. His answer, too, I recall verbatim.

He said: “I read it on your lovely little lolly bag.”

And in that moment, I was frightened. I knew, with an absolute certainty, that the waiter shouldn’t have talked to me; that I needed to get as far away from him as possible. I don’t remember what I said to excuse myself, or if I even said anything at all: either way, I went straight to the room where the adults were, determined to tell someone what had happened, because over and over, when you were taught about stranger danger at school, you were told to tell an adult. I got right up next to my mother; I stood beside her chair and waited for a pause in the conversation. There must have been ten or more adults present, and all of them were laughing at something, presumably a joke. When my mother had finished laughing, she turned to me and asked me what I wanted. I opened my mouth, but all at once, my confidence failed. I didn’t know what to say; I didn’t know how to describe the fear I’d felt or the reason for it in a way that would make sense, or that would give the adults something to act on if I did. The waiter hadn’t done anything but talk to me. What if I was wrong? What if they laughed at me, too? What if I ruined their evening?

“Nothing,” I said. “It doesn’t matter.”

But it did matter, because I didn’t feel safe. So strong was my fear that I left the kids’ room and spent the rest of the evening sitting just outside the back entrance to the kitchen, where I was constantly in view of the adult staff. More than once, I was asked if I wanted to go back inside, and each time I said no, I was fine, thanks for asking, I just liked being out in the air. Eventually, one of the other girls at the party came out and sat with me. We talked for a while, and when she asked why I was sitting there, I whispered in her ear that the blonde waiter made me uncomfortable, and so I was keeping away from him – and in reply, she whispered back that she felt weird around him, too. From time to time, I saw him looking at me from inside the kids’ room; he had to walk past my seat to get to and from the kitchen, too, but he didn’t try to talk to me again, presumably because we were guaranteed an audience.

I sat outside for the rest of the night, until it was time to go home. I never told any adults, and in the years since, I’ve often wondered if that was ultimately a good thing or a bad thing. My fear was certainly real, and the phrase lovely little lolly bag still strikes me as being very creepily worded. But still, what does that prove? Nothing actually happened, and apart from my own deep sense of unease, I have no evidence that I was actually in danger. What if I’d raised suspicions about someone who, though seemingly creepy to me, was ultimately harmless? But then again, what if he really had posed a threat? What if the fact that I didn’t speak up meant that, somewhere down the line, he ultimately acted against someone else? In either case, I have no way of knowing. But yesterday, I finally thought to ask The Question, which went a long way towards explaining my unease. Viz:

If the waiter learned my name from my lolly bag, how did he match it to my face?

The only answer is: he was watching me. I wasn’t the only girl at the party; he would’ve had to tell me apart from the others. And he couldn’t have just eavesdropped it, either – then as now, both my actual family and all our family friends called me Foz, and while it’s conceivably possible that one of the adults might have used my full name at some point, it’s also very unlikely given that they spent the majority of the night in a different room. Certainly, the other kids would never have called me Philippa, and in any case, even before the waiter spoke to me, I’d mostly been standing alone. And then there’s the incongruity of him talking to me at all. I’ve worked as a waitress, and when you’ve got a big party taking up two whole rooms of the restaurant plus regular customers in the third, you don’t have time to stop and talk to children. But this man did, and even though it’s taken the power of hindsight for me to understand exactly how odd it all was, my instincts at the time still screamed at me that something was amiss.

There’s a poisonous double standard in our society which says that it’s reverse-sexist and wrong for women to feel threatened by creepy-awkward male behaviour because our fear implies that we hold the negative, stereotypical view that All Men Are Predators, but that if we’re raped or sexually assaulted by any man with whom we’ve had prior social interaction – and particularly if he’s expressed some sexual or romantic interest in us during that time – it’s reasonable for observers to ask what precautions we took to prevent the assault from happening, or to suggest that we maybe led the guy on by not stating our feelings plainly. The result is a situation where women are punished if we reject, avoid or identify creepy men, and then told it’s our fault if we’re assaulted by someone we plainly ought to have rejected, avoided, identified.

And sometimes, even our rejections are ignored. Here’s another story: when I was twelve or thirteen, a boy at my high school developed a crush on me. He asked me out; I said no. He asked me out again; I still said no. One would think that my feelings had been made abundantly clear by this point, but apparently not: his next step was to follow me around every lunch and recess for over a week declaring that he loved me. During this time, I told him repeatedly to fuck off, go away, I didn’t like him, he was making me uncomfortable; on multiple occasions when he came too close, I even resorted to physically shoving him back. When that still didn’t work, I started running away, literally running, right to the other side of the campus if need be; he wasn’t fast enough to follow in the moment, so he started sending messengers after me, other boys who, amused by the absurdity of the situation, thought it was great fun to track me down, wherever I was, and tell me that this boy loved me, and wouldn’t I come and speak to him, go out with him? So then I had to hide from them, too: the only place I was safe was the girl’s toilets, where they were forbidden to go. At one point, a pair of senior girls saw me loitering by the sink and asked what I was doing; I had to explain that I was being chased by boys, and this was the only place I could hide from them. The situation finally came to a head when some other boys were alerted to my harassment by my female friends, and joined our group one day as a sort of protection detail: when the boy who liked me showed up and started professing his love, two of them physically attacked him – a few hard shoves and punches – and warned him to stay away.

He listened to them.

I’ve written before about my brush with sexual assault at university; two incidents which, despite leaving me unscathed, nonetheless serve as reinforcement for the idea that persistence in matters of sex and romance, even once the girl has said no, are considered a male prerogative in our culture. Indeed, the idea of ‘winning the girl’ – of overcoming female objections or resistance through repeated and frequently escalating efforts – is central to most of our modern romantic narratives. (Female persistence, by contrast, is viewed as pathetic.) And the more I think about instances of creepiness, harassment and stalking that culminate in either the threat or actuality of sexual assault, the more I’m convinced that a massive part of the problem is this socially sanctioned idea that men are fundamentally entitled to persist. Because if men are meant to persist, then women who say no must only be rejecting the attempt, not the man himself, so that every separate attempt becomes one of a potentially infinite number of keys which might just fit the lock of the woman’s approval. She’s not the one who’s allowed to say no, not really; she should be silent and passive as a locked door, waiting patiently while the man runs through however many keys he can be bothered trying. And if he gets sick of this lengthy process and just breaks in? Well, frustration under those circumstances is only natural. Either the door shouldn’t have been there to impede him, or it shouldn’t have been locked.

We tell children – and particularly young girls – to beware of creepy adult behaviour; to identify, report and avoid it. But at some point during adolescence, the message becomes reversed: if you’re old enough to consent, the logic seems to go, then suddenly you’re old enough that being too scared to say no, or having your no ignored, is your fault rather than your assailant’s. When adults behave creepily towards children, our first priority is to ascertain whether a threat is posed, because we’d rather call them out for their inappropriateness than risk a genuine threat being written off as harmless, particularly in instances where the child is visibly upset. Certainly, if a child ever came to you and said they didn’t feel safe or comfortable around a particular adult, you’d treat it as a very serious matter. And yet we don’t extend the same logic to people who behave creepily towards other adults – partly and very reasonably, it must be said, because adults are better able to defend themselves than children, and because, on the sexual side of things, children literally cannot consent to anything, whereas one adult propositioning another is not morally repugnant in and of itself, regardless of how creepily they choose to go about it.

But surely the threat of sexual assault is still legitimate and grave enough that it’s better to call someone out for being inappropriate and creepy than to risk a genuine threat being written off as harmless, particularly when the subject of their behaviour is visibly upset? Surely if a friend or colleague comes to you and says they don’t feel safe or comfortable around a particular person, this too is a serious matter? Because even if that person has the best of intentions, poses no threat and doesn’t mean to be creepy, the fact remains that they are still making someone uncomfortable, and that’s definitely worth addressing. As the excellent John Scalzi points out, you don’t get to define someone else’s comfort level with you: sure, it might suck that someone thinks you’re being creepy, but your hurt feelings at that verdict are ultimately less important than whether or not the other person feels safe. If you persist in bothering someone after they’ve made it clear they don’t like you, or in treating them in a manner to which they object simply because you, personally, see nothing wrong with it, then you are being an asshat: you are saying that their actual fear and discomfort are less important that your right to behave in a way that makes them afraid and discomforted, and if that’s the case, then why the hell shouldn’t they call you out?

I’ll never know if the waiter represented a genuine threat to me, or if he was simply creepy and harmless. But my fear was real, and that alone is enough to convince me that his behaviour, whatever his intentions, was inappropriate. Because ultimately, good intentions aren’t a get-out-of-jail-free card; you can’t use them to debunk accusations of creepiness any more than writers can use them to handwave accusations of having created racist or misogynist stories. Intention is not the same as effect, and if someone asks a question – The Question – to which you have no reasonable answer, then prepare to admit that you might be in the wrong.

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Little more than a week ago, a website aimed at naming and shaming so-called Goodreads ‘bullies’ suddenly appeared online – called, appropriately enough, Stop the GR Bullies. Run by four concerned ‘readers and bloggers’ writing anonymously under the handles Athena, Peter Pan, Johnny Be Good and Stitch, the site thus far seems bent on punishing the creators of snide, snarky and negative book reviews by posting their handles, real names, locations and photos in one place, together with a warning about their supposed ‘level of toxicity’ and some (ironically) snide, snarky and negative commentary about them as people. There’s a lot here to unpack, but before I get started on why this is a horrifically bad idea, let’s start with some basic context.

As a website, Goodreads itself is something of a chimaera, being in roughly equal parts an online literary database, a social networking platform, a book review site, a promotional tool for bloggers, a promotional tool for authors, and a social forum for readers. This complexity is both its primary attraction and the single biggest source of contention among users, as the crowdsourced nature of much of the information available, in conjunction with the fact that the site itself has no in-house moderators – meaning that the majority of alleged violations of the terms of service must be manually referred to and assessed by Goodreads before they can possibly be removed – means that, to all intents and purposes, the site can and does frequently function like any large, unmoderated forum, viz: wildly. As the TOS is at pains to point out, Goodreads considers itself a third party where user content is concerned. To quote:

We are only acting as a passive conduit for your online distribution and publication of your User Content.

Of particular relevance in this case is the specific type of user content deemed inappropriate by the TOS. To quote again:

You agree not to post User Content that… (v) contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, or otherwise objectionable.

However, it’s also relevant to note the following caveats (emphasis mine) – namely, that:

Goodreads reserves the right, but is not obligated, to reject and/or remove any User Content that Goodreads believes, in its sole discretion, violates these provisions… 

You understand and acknowledge that you may be exposed to User Content that is inaccurate, offensive, indecent, or objectionable, and you agree that Goodreads shall not be liable for any damages you allege to incur as a result of such User Content. Goodreads may provide tools for you to remove some User Content, but does not guarantee that all or any User Content will be removable.

In other words: even if you can argue compellingly that another member has violated the TOS with regards to user content, Goodreads is under no obligation to agree, to listen, or in fact do anything at all: their commitment is to passive third party provision of a useful service, not to the active moderation of user content, and while that’s certainly their legal right, in practical terms, it means that the onus for modding conversational threads, forums, reviews and everything else rests squarely with the user in question. To quote again:

You are solely responsible for your interactions with other Goodreads Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. Goodreads shall have no liability for your interactions with other Users, or for any User’s action or inaction.

In keeping with the universally applicable logic of John Gabriel’s Greater Internet Fuckwad Theory, every online community of sufficient size will inevitably attract trolls, harassment, bullying and all manner of accordant awfulness, with the level of active moderation being literally the only bulwark against anarchy. Not being a regular participant in Goodreads threads or forums – though I am an active user of the site as an author, reviewer and reader – I’m not in a position to comment on how often Goodreads actually steps in to ban abusive members, remove problematic comments or otherwise moderate user content either on demand or of their own volition: all I can note is that legally, they have no obligation to take any action at all. Clearly, though, a number of users feel that the lack of in-house moderation has lead to the creation of a negative, if not actively toxic, environment in some quarters, with the result that some members have now taken it upon themselves to lead a public campaign against those they deem to be the worst offenders.

One more piece of context, before we continue: both within Goodreads itself and throughout the wider book blogging community, the ongoing debate about niceness vs. snark in reviews is intensely relevant to the problem at hand. While the argument itself has many facets – should aspiring writers post negative reviews, or strive to embrace a ‘be nice’ attitude? are authors, editors, agents and publishers within their grounds to reject aspiring writers who’ve written negative reviews of authors they work with or know, or is this a form of discriminatory nepotism? is the primary purpose of book blogging to act as ‘cheerleaders’ for authors, or to give good consumer advice to readers? – what it frequently boils down to is a dispute over judgements of taste. Or, more specifically: at what volume or intensity does the presence of comedic snark in a book review see it go from being a professional opinion to unprofessional abuse?

It’s very much a your mileage may vary question, which is, I suspect, why Goodreads has the policy of passive non-interference that it does. By definition, not everyone is going to agree with a book review, and given that the utility of their service is predicated on people who love (or hate) books being free to discuss them, they’re naturally going to be loathe to police the tone of such conversations too heavily for fear of undermining their own purpose. However, it’s also important to note that, due to the Goodreads site layout, the usual handy metaphors for personal vs public pages – an intensely relevant distinction when it comes to questions of harassment, as it has the effect of dictating which party is the guest/invader, and which the host/native – don’t precisely apply. For instance: on a traditional internet forum, threads are analogous to public spaces, with the default authority resting either exclusively with the in-house moderators or creator/s, or jointly between the two. Abuse is, as elsewhere, defined as either vituperative ad hominem attacks or generic -ism-based slander; however, due to the clear distinction between attacking someone in a public thread and attacking them outside the context of the discussion – which is to say, on their user page, via email or, in instances where it’s not in direct response to something they’ve posted there, on their personal site – we don’t generally upgrade the abuse to bullying or harassment unless it makes that transition. To be clear: this doesn’t excuse abusive behaviour. Nonetheless, there is a relevant and meaningful distinction between saying, ‘I think Author X is a shit writer’ on a public thread, and going to their personal page to say, ‘I think you’re a shit writer’. On Goodreads, however, this distinction is blurred, because while reviews and their attendant conversational threads fall under the governance of the user-reviewer, they’re also attached to the relevant book and its author-governed page; meaning, in essence, that there’s an overlap between the author’s personal space (assuming the author in question is a member of the site) and the reviewer’s.

And, not surprisingly, this can cause major friction, not just between authors and negative reviewers, but between fans of authors and negative reviewers. In some instances, it’s analogous to carrying on a bitchy conversation within earshot of the person you’re talking about, with the added rider that, as this is also a professional space for the author, they’re not allowed to retaliate – or at least, they can do so, but regardless of the provocation, they’ll come off looking the worse. Which leads to fans – and, sometimes, friends – of authors leaping to their defense, often with disastrous results, and sometimes using language that’s on par with anything they’re actually objecting to.

But here’s the thing: any public figure, regardless of whether they’re an author, actor, sportsperson or journalist, must resign themselves to a certain amount of public criticism. Not everyone will like you, your work or even necessarily your profession, and nor will they be under any obligation to protect your sensibilities by being coy about it. A negative review might mean you lose sales, but that’s not a gross unfairness for which the reviewer should be punished, no matter how snarky they are: it is, rather, a legitimate reflection of the fact that, in their personal and professional estimation as a consumer of your work, they don’t believe that other people should buy it. And yes, you’re allowed to feel sad about that, but it’s still going to happen; it’s still going to be legal and normal. At times, your personal and public lives will blur, or else specific criticism will invite others to consider the relationship between your output and your private beliefs – and this will sometimes be relevant to discussions of your work and its themes, as per the fact that Stephanie Meyers’s Mormonism is relevant to the morality used in Twilight (for instance). Sometimes you’ll even be called names or find yourself on the receiving end of ad hominem attacks, where people say you’re a stupid, talentless hack as part of their review, and call into question both your morality and your convictions. And depending on the relevance of those accusations to your work and the problems the reviewer has with it, that can achieve anything from laying bare a deep-seated flaw in your worldview to highlighting nothing so much as the reviewer’s petty, vindictive ignorance.

But it isn’t bullying.

Because bullying is not a synonym for argument, disagreement or pejorative reactions. Bullying is not a synonym for disliking someone, or for thinking their work is rubbish. Bullying is not even a synonym for saying so, publicly and repeatedly, in a place where that person can hear it – although that’s certainly unpleasant. Bullying is when someone with a greater position of power and/or possessed of greater strength repeatedly and purposefully attacks, harasses, belittles and/or otherwise undermines someone in a position of lesser power and/or possessed of lesser strength. In the vast majority of circumstances, bullying trickles down; it does not travel up, and in instances where the author in question is a super-successful megastar, to say they’re being bullied by reviewers is to ignore the fundamental power-dynamics of bullying. Even on the Goodreads system, where authors can see exactly what readers and reviewers think of them, expressing a negative opinion is not the same as bullying, because although the conversation is visible, it’s not directed at the author; they are under no obligation to respond, or even to read it at all. Feeling sad and overwhelmed because people don’t like your book and have said so publicly might constitute a bad day, but it’s not the same as being bullied.

Cyberbullying among teenagers is a real and serious problem characterised by the sending of abusive messages by either single or multiple parties, the spreading of hurtful lies and rumours, the public display of information or images that were intended as private, and the confluence of systematic abuse both in the real world and online. Such attacks are vicious, personal, and often constitute criminal offenses; many have lead to suicide. What recently happened to Anita Sarkeesian was bullying of exactly this kind, where a number of individuals unknown to her engaged in an active attempt to publicly frighten, abuse and slander her – a situation which is demonstrably not the same as some snarky, unpaid reviewers slagging off a book. Similarly, when people leave vile, sexist comments on my blog, that’s not bullying: it’s offensive and abusive, yes, but all the power in the situation belongs to me, because I can delete the comments, ban the commenters, and publicly mock them for their opinions – and just as importantly, my posts are there because I want people to read and react to them. The fact that I’ve invited comment doesn’t mean abusive responses are justified, but it does mean I’m not being attacked or contacted in a vacuum: I have said a thing, and people are responding to it. That is not bullying. Obviously, it’s not impossible for authors to be bullied. An indie or self-published author without the support of an agency/publisher and their attendant legal teams, for instance – or, just as importantly, without hundreds of thousands of supportive fans – could easily be bullied by any sufficiently cruel individual who took it upon themselves to send regular hateful email, spam their site with negative criticism, leave abusive remarks on their personal profiles, and otherwise behave like a grade-A douche. But that’s not what we’re talking about here, because as far as I can make out, everything the Stop the GR Bullies crew objects to has happened either in a review, as part of a public comment thread, in response to a blog post, or in the course of personal conversations on Twitter.

Because – and I cannot stress this enough – simply disliking a book, no matter how publicly or how snarkily, is not the same as bullying. To say that getting a handful of mean reviews is even in the same ballpark as dealing with an ongoing campaign of personal abuse is insulting to everyone involved. If Athena and the Stop the GR Bullies mob had chosen any other word to describe the problem – if they’d stopped at calling it toxic and objected to it on those grounds – then I might be more sympathetic; after all, as stated above, Goodreads is a largely unmoderated site, and that doesn’t always lead to hugs and puppies. But conflating criticism with bullying is a serious problem – not just in this context, but as regards wider issues of social justice. Increasingly, ‘bullying’ is being bastardised into a go-to term to describe the actions of anyone who actively disagrees with you, to the point where some conservative politicians are now describing leftwingers who call them out on sexism and racism as bullies, or else have decided that ‘bully’ is just a meaningless epithet like ‘racist’ and ‘sexist’, which is arguably worse for suggesting that all three concepts are somehow mythical.

Which is why, in short, the Stop the GR Bullies website is an appalling idea on just about every level. Not only does it appropriate some actual bullying tactics – such as attempting to disseminate the real names and locations of its targets to strangers, then implicitly encouraging said strangers to engage in further harassment – while serving to further water down and confuse the actual, meaningful definition of bulling, but as a protest against the perceived abuse of the Goodreads TOS, it’s completely and utterly meaningless, because the whole site constitutes an active violation. Yes, you did read that right – because to quote again from the TOS (emphasis mine):

You agree not to engage in any of the following prohibited activities… (viii) using any information obtained from the Service in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any Member without their prior explicit consent.

And does Stop the GR Bullies use harassment as a tool? Oh, worse than that: some of what they say is actually libelous. Here’s a screengrab of their description of Kat Kennedy, a GR member and book blogger for Cuddlebuggery:

The inability of the poster, Athena, to distinguish between a reviewer speaking negatively about books in a professional capacity and the outright public slander of a private citizen by another private citizen is breathtaking, to say nothing of the fact that making a hate page is pretty much 101-grade material for how to be an internet bully. The rest of the site is in much the same vein, and where at least the original posters, whatever you think of them, have the excuse of (a) being in personal conversation with friends or (b) acting as reviewers, the site does not: its sole effect, despite its intended purpose, is to be vituperative in terms of language and downright sinister in its commitment to Googlestalking its targets, attempting to put up not only their names and photos, but details of their places of employment and personal circumstances.

I’m never gladdened to hear that some author or other has decided to quit Goodreads because of negative comments, reviews or any other reason. But Goodreads itself is an optional part of the author ecosystem – as, for that matter, is blogging, Tweeting, and every other type of social media. While Goodreads, as far as I know, lacks privacy controls (which is likely another contributing factor to the problem at hand: authors can’t opt out of seeing negative reviews or comments, while reviewers lack the ability to make the comment threads attached to their reviews private, both of which, if introduced as options, might go a long way towards easing the current tensions) other forms of social media do not. A blogger, for instance, has total control over whether or not to allow commenting on particular posts, while Twitter uses can lock their accounts so that only approved individuals can follow them. Anyone fearful of negative comments has the power to screen them out – and if, on the other hand, a reviewer or author blogs publicly with the intention of receiving responses, that doesn’t preclude them from encountering legitimately negative reactions. If someone writes a blog post and asks for comment, it’s not bullying to respond with strong disagreement: in the scientific world, that’s simply known as having an opinion. Similarly, if a comment makes you uncomfortable on your own blog, mod or ban away! It’s why the option exists. But don’t call it bullying when people show up and disagree with you – even if they’ve disagreed with you before – because that’s not what bullying means.

And as for the people who’ve created the website in question: you might want to stop and think about what you’re doing. As much as anyone you’ve taken issue with, you’re in violation of the Goodreads TOS, and hiding behind anonymity while attempting to strip it from others is a hypocrisy that seldom plays well on the internet. If you really want to change the culture at Goodreads, you’d be better off lobbying for the promotion of in-house or site-approved moderators, closed comment threads and a greater delineation of author and reviewer pages rather than engaging in essentially the same behaviour that’s got you so worked up in the first place. This whole situation may well get uglier before it gets better, and under the circumstances, it doesn’t seem like anyone is going to want to play nice.